A BIT OF IMPORTANT INFORMATION
Shipping Policy
New Zealand:
Standard Shipping - $6 - $10
For all New Zealand orders, we aim to deliver within 3 - 5 business days for Urban areas. For Rural areas please allow between 5 - 7 business days.
Rest of the world:
Standard Shipping - $20 - $30
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When your order is dispatched, we will be in touch with your tracking number. Please note that details will only start to appear once the courier has picked up your parcel so there may be a delay in seeing information.
Unfortunately, we’re unable to deliver to P.O Boxes. Our delivery service providers are only able to deliver to residential or commercial addresses.
If you want to collect orders, please get in touch with our customer services team to discuss a suitable pick-up time and location.
Return & Exchange Policy
At HESH we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.
If for any reason you are not happy with any of the items purchased, you can return them via post or taking them into our warehouse in Mt Wellington within 14 days of purchase.
Returned items must be in new, unworn condition, we can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value, we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that the conditions have not been met.